Privacy Policy
Last updated: June 2026
Nasma Homes (“we”, “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights, when you use our website or book one of our residences in Dubai and Abu Dhabi.
1. Information we collect
- Booking details — your name, email, phone number, stay dates, number of guests and the residence you are interested in, when you submit a booking request.
- Enquiries — the name, email, phone and message you provide through our contact form.
- Reviews — the name, location and review text you choose to submit.
- Technical data — basic information such as your browser type and pages visited, collected through cookies and similar technologies.
2. How we use your information
- To process and respond to your booking requests and enquiries.
- To manage your stay and provide guest services.
- To publish reviews you have submitted, once approved.
- To improve our website and services.
- To comply with legal and regulatory obligations in the UAE.
3. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business — for example, our channel manager and booking-engine partner, and email or hosting providers — strictly to deliver the services you request, and with authorities where required by law.
4. Cookies
Our website uses essential cookies needed for it to function, and may use optional cookies (for example, analytics) to understand how the site is used. You can accept or decline optional cookies via the banner shown on your first visit, and you can clear cookies at any time through your browser settings.
5. Data retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements.
6. Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
7. Your rights
You may request access to, correction of, or deletion of your personal information, and you may object to certain processing. To exercise these rights, please contact us using the details on our Contact page.
8. Children
Our services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
10. Contact
If you have any questions about this Privacy Policy or how we handle your data, please reach us through our Contact page.